Contour Cares Help Desk Tiers
Tier 1 Support Services
Issue logging, troubleshooting, email and phone-based help desk incident resolution provided for any problem reported from the first end user contact. We specialize in desktop software, remote user connectivity, password administration, desktop hardware, and virus related issues.
Tier 2 Support Services
When the second level of help desk escalation is needed, our Tier 2 team, comprised of senior engineers and subject matter experts, will provide technical assistance. Strong, strategic relationships with manufacturers provide additional resources to resolve issues.
Automated Emergency Escalation for After-Hours and Holidays
The Contour Cares Call Center After-Hours system will provide you and your users an after-menu help desk service to escalate critical issues.
When technology fails, don't worry about your employees, end users, or customers getting stuck in call center cycles. Enjoy a single point of contact for you and your staff for all of your technical support needs. Contour Cares Help Desk provides centralized management of your technology help desk services to ensure operational efficiency, incident escalation and day-to-day technical resolution management based on best practices and backed by industry expertise.
ABOUT CONTOUR DATA SOLUTIONS
Contour is the premier provider for Strategic IT Solutions and Data Management. The core focus of Contour's business strategy is the customer. We take the time to know your team, know your technology, and know your business.