Contour Data Solutions’ help desk IT support team is based out of Philadelphia and operates 24/7/365. The goals and objectives of Contour’s help desk IT support team are to troubleshoot problems and provide guidance around computers, electronic equipment, and software technologies. Contour’s help desk offers IT support to our customers through various channels, including toll-free numbers, websites, instant messaging, and email.
We also provide on-site IT help desk support to offer additional assistance to our customer employees. If you are an IT leader looking for guaranteed service levels for your help desk service, technical IT support team, or customer service needs , our help desk outsourcing service can give you that and more.
Our people, processes, and technology provide you with the information to identify trends and anticipate training needs, increase responsiveness to your internal and external customers, and ultimately help you secure a reputation for providing quality service to those you serve every day.
Contour Help Desk IT support services operate as a single point of contact for our customers. Our Help Desk IT support service is also designed to provide self-help capabilities and responsiveness, while offering competent help desk agents to assist your employees with any issues they may encounter. Technological trends and market forces are rapidly changing the traditional view of help desk IT support services.
Included in our help desk is a full-service ticketing system, Cinch Software.
We have years of experience in delivering high-quality end-user IT support through multiple channels and automated transactions, resulting in high resolution and satisfaction rates for our clients. We have also fully embraced digital transformation, providing platforms and technologies across all our IT support solutions. Call us today and learn more.
- Matching expectations by assigning the right team at the right tier
- Mastering the platform's applications that your business uses
- Meaningful escalation prioritizes every service request through a ticketing triage system
- Contour is consistently working to perfect the experience and represent your brand with integrity
- Focus on your business while we focus on your help desk IT support
IT managers and CIOs aim to reduce IT support costs while maintaining or improving quality.
Businesses need to simplify and accelerate user interactions with IT support services.
Companies want to leverage multi-channel, automated, self-help IT support capabilities.
Businesses and users want solutions that are one degree simpler and one step faster.
Always on, no holidays.
Contour's help desk IT support will give you the freedom to focus on your core competencies while providing your employees or customers with a pleasant and satisfying help desk experience.
Our team provides a diverse IT support desk tailored to your customers and the way you do business. We develop our knowledge base for IT support around your areas of growth, allowing the ContourCares Team to stay ahead of the curve. We understand that loss in productivity has compounding effects; this is why our team is uniquely positioned to offer all our clients guaranteed domestic IT support.
We offer:
- 24/7 technical IT support for immediate service
- Remote monitoring and management for proactive protection
- Industry-leading virus and malware protection
- Up-to-the-minute security patching and updating
- Comprehensive asset tracking services
- Complete solutions for workstation builds and rebuilds
- Full-Service Applications: Cinch Software
Our application knowledge base is continuously updated and refined to address the solutions that matter to your business. This enables our team to support traditional IT applications, extensive cloud-based platforms, and industry-specific or proprietary company software. Furthermore, we take it one step further by supporting solutions beyond just your IT department; we also assist with business solutions for departments such as compliance, marketing, and operations.
After acquiring a blend of technologies and experiencing rapid growth, many organizations find themselves in a technical IT support predicament. Contour has developed a structured ticketing triage system that evaluates your requests and connects you with the appropriate team. This ensures that every call is answered by a live, experienced technical analyst. From the initial point of contact, each call is appropriately triaged and escalated to the right person or group.
ContourCare serves as the essential link between your end-users and IT. Every interaction shapes the relationship and can make or break end-user satisfaction.
A dedicated onsite helpdesk support professional brings expertise and a personal touch to technical problem-solving. They respond quickly to urgent issues, provide face-to-face troubleshooting, and ensure your team’s technology runs smoothly. With strong communication skills and a proactive attitude, they minimize downtime and keep your business moving forward. This service requires a signed contract and is typically a dedicated resource.
Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day
Get Started with Contour’s Help Desk Support Today!
