In today's fast-paced business environment, maintaining a robust and efficient IT infrastructure is crucial for success. However, many companies face challenges in effectively managing their IT needs. From daily maintenance to complex troubleshooting, the demands on IT departments can be overwhelming. This is where Contour's Managed Services come into play.
Eliminate the complexities of day-to-day IT maintenance and troubleshooting so you can focus on innovation and growth. Many businesses today struggle to staff an internal IT department to keep up with daily maintenance, let alone provide proactive initiatives to advance their business. Internal systems and processes take time to build and are costly to maintain, yet you need to ensure that your IT environment is always secure and available to meet your business needs and SLAs. Contour’s Managed Services teams are certified experts with extensive technical knowledge that can be leveraged to run a more efficient business. Contour partners with organizations to design, build, and manage reliable hybrid IT solutions that enhance performance, reduce costs, and ultimately, transform your business.
Issues are identified and resolved before they cause downtime.
Receive best practices to enhance processes, not just repair issues.
Knowledgeable, experienced, local staff offers real-time monitoring and scheduled updates.
Flexible solutions tailored to fit your environment and budget.
Increased productivity achieved without adding to the headcount.
24/7/365 follow-the-sun support model.
Comprehensive network management services that include design, procurement, configuration, implementation, and 24/7 monitoring and management.
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Equipment Options
- Contour or Customer provided
- Contour provides global routers, integrated access devices, routers, and session border controllers
- Network Services: MPLS/IP VPN, SD-WAN, Internet, SIP-Trunking
- Key Features: BGP, QOS, FR, HDLC, PPP, PPPoE, MLPPP, DSL, IPSec, VPN, DIA, TDM-VOIP, FXS, FXO, PRI, HSRP, VRRP, EIGRP and OSPF
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Proactive Notifications
- Automated alerts, customer notifications and ticketing
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Secure Backup Solutions
- High Availability Solutions Available e.g. 4G/LTE, Cellular, Cable, DSL
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Secure Portal Access
- Cinch Software Portal provides a dashboard view for performance reporting, network health monitoring, service, order, billing and SLA management
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Professional IT Services
- Specialized services available globally—network audits, migration planning, site readiness and project management
Modern networks are highly fragmented, consisting of multiple LANs, WANs, wireless systems, data centers, and public cloud environments. The deployment of various technologies and vendor solutions, combined with the high diversity of operational events associated with these environments, adds tremendous complexity to network management. Consequently, many enterprises have become overloaded while also falling short of their operational and business objectives.
Contour’s Managed Network and Connectivity Services offer support for comprehensive technology solutions and lifecycle management capabilities for LAN, WAN, WLAN, and Internet environments, along with application acceleration, traffic management, and network security.
Key features include:
- 24/7/365 network infrastructure monitoring that includes routers, switches, wireless devices, various network appliances, and telecommunications services.
- Multiple engineering and operational disciplines address the complexity of network operations and management.
- A flexible and elastic service model to augment and/or circumvent the hiring, cultivating, and maintenance of skilled resources.
- Rapidly scale and deploy new services to meet business demands.
- Rapid adoption of new technologies in both new and existing environments.
- Gain relevant visibility into network infrastructure and services to drive actionable intelligence and enhance network operations.
- Multi-technology and multi-vendor case management.
- Reduce lifecycle challenges and business risks associated with evolving network infrastructure and services.
By addressing network challenges, we act as an extension of your IT team, alleviating your workload so your IT team can concentrate on strategic projects that have a greater impact on business performance.
Contour’s Managed Server Solution proactively monitors servers 24/7/365 to catch any problems before they cause a major outage, while protecting your data to ensure continual access. For your business to run smoothly, you need complete confidence that your IT systems have been deployed, administered, and managed with a high degree of expertise and efficiency. A managed server solution from Contour Data Solutions is an excellent way to ensure the highest level of security, availability, service, upgradability, flexibility, and scalability. Our security procedures meet the most stringent standards, including SOC 2, HIPAA, PCI, and many others. Because we manage the servers for you, we ensure they’re compliant for the life of your contract. Contour engineers work on your behalf to handle the day-to-day activities that can distract your IT professionals from more strategic initiatives. We make sure your mission-critical desktops and servers have the latest versions of your software and the most recent security patches installed.
We are dedicated to providing advanced services for your environment, including:
- Automated Inventory Management
- SNMP asset tracking
- Software license compliance
- Alerts when an issue arises
- Automated customer support panel
- Performance and capacity planning
- Notification of business-critical alerts
- Network Operations Center (NOC) Support 24/7/265
- Remote/On-site remediation
- Monitor hardware performance
- Device polling and daily systems check
- Device reboot and recovery
- Schedule patching and updates
- Automatic security patch deployment
- Patch Assessments and Reporting
- Integrated anti-virus engine
- Virus scans with advanced reporting
- Virus update confirmation
- Proactive Health Checks
The experts at Contour Data Solutions will manage and simplify the backup and recovery process. We collaborate with your team to understand your business requirements and the impact of data loss so we can design a solution that minimizes your Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Whether you’re looking for on-premise, cloud, or a hybrid strategy, Contour will design, implement, and manage a custom solution to meet your needs.
We will reduce your backup windows and recovery times by leveraging Contour’s Backup and Recovery Services. Contour delivers the next generation of availability for the always-on enterprise, providing businesses and organizations of all sizes with the means to ensure availability for any application and any data across on-premises, cloud, and hybrid solutions.
Contour Process:
- In depth assessment of your existing environment
- Architecture and Design Workshop with your team
- Products/Services implementations and migrations
- Project Management
- Test and Acceptance plan
- Detailed documentation
Benefits:
- Meet backup windows and recovery time objectives
- Efficiently utilize storage and network resources
- Protect and provide granular level restores for application specific data from support applications
- Recover individual files, entire databases, or complete systems
- Analytics and Visibility with actionable insights for data management, operational performance and compliance
- Guarantees for meeting Recovery Time and Recovery Point Objectives
- Managed by a team of experts
