Systems Support Engineer - Tier 2

Contour Data Solutions is the premier provider for Strategic IT Solutions and Data Management. The Core focus of Contour's business strategy is the customer and as a Systems Support Engineer you will primarily be responsible for the service and coordination of customer support. Carrying our methodologies through to conclusion and ensuring Customer satisfaction with the product, implementation, processes and the documentation left behind. This position will need to be self-driven and effectively self managed. The Systems Support Engineer will be responsible for post-sales support for all Contour customers. This will require you to explain in detail both the feature functionality of the products as well as the Contour implementation and service methodology. The Systems Support Engineer will coordinate trouble tickets from open to close even if tickets are escalated to higher tiers or external partners. This will include interaction with the Contour Sales staff to understand the expectations set, and review afterward. The Engineer will complete all necessary documentation and notification messages. For every customer and every project, the Systems Support Engineer will ensure that things are resolved and identify and additional opportunities for Contour. Major Responsibilities: Manage internal Contour environment Required Qualifications: Requirements: Pre-sales Engineering Train and become proficient on the following:
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