Cloud Simplified so you can focus on your business
- A self-service customizable Marketplace and Service Catalog for you to choose from
- Integrated Automation and Orchestration engine providing fully useable VMs.
- Full Remote Console for Self Service
- Federated Security Authentication, Authorization and Policy Management
- Flexible consumption models
- Flexible Services like Dedicated Private Cloud (DPC), Virtual Data Center (VDC), Public Cloud or a Hybrid offering
- Ongoing product lifecycle support
- 24/7/365 end user support
- SOC 2 Certified
- CIP 5 Certified
Autoscale up to thousands of VMs according to demand or defined schedules with Virtual Machine Scale Sets.
Enhance network and storage performance with custom hardware and optimized hypervisor design.
Ensure business continuity with rapid disaster recovery solutions.
Choose from Linux, Windows, and other OS options for a tailored VM experience.
Monitor performance in real time and automate VM management using Cinch.
Create the most cutting-edge AI and performance applications with GPU-enabled and HPC-optimized VMs.
Take advantage of multi-layered security provided by Arctic Wolf and provided across Contour’s physical datacenters, infrastructure, and operations. Gain from the state-of-art security delivered in our data centers globally. Rely on a cloud that is built with customized hardware, has security controls integrated into the hardware and firmware components, and added protections against all threats. Benefit from a team of global cybersecurity experts that work together to help safeguard your business assets and data in The Contour Cloud.
Safeguard your data with highly flexible, fast and efficient cloud-based backup and recovery for mission-critical data and NO EGRESS FEE.
- Meet backup windows and recovery time objectives.
- Efficiently utilize storage and network resources
- Protect and provide granular level restores for application specific data from supported applications.
- Recover individual files, entire databases, or complete systems.
- Analytics & visibility with actionable insights for data management, operational performance and compliance.
- Option for fully managed backup and recovery services.
- Guarantees for meeting Recovery Time and Recovery Point Objectives.
Eliminate the Heavy-Lifting of Running In-House Data Protection. Trust your backup and recovery operations to ContourCloud.
- Cloud based backups managed through Contour’s self-service portal.
- Recover and provide granular level restores for application specific data from supported applications.
- Built-in data compression and WAN optimization to reduce the amount of data transmitted over the network.
- Secure SSL encrypted tunnel with optional customer supplied key AES-256 encryption Manage Backup jobs and retention schedule.
No upfront investment in infrastructure. Efficiently utilized storage – pay for what you consume. Customized backup windows and recovery time objectives.
Data is protected in secure data center facilities. Protect and provide granular level restores for application specific data from supported applications.
Store data in the cloud on enterprise-grade equipment. Recover individual files, entire databases, or completed systems.
Pick and choose from varying levels of managed services. Option for fully managed backup and recovery services.
Data is protected in secure data center facilities. Analytics and visibility with actionable insights for data management, operational performance and compliance.
Guaranteed SLA's and 24/7/365 end user support. Our highly certified, Network Operations Center (NOC) provides proactive monitoring to ensure your backups as completing within their scheduled window.
Contour DaaS enables you to quickly and simply set up networking security policies for end users that stays with them across devices and locations regardless of any changes in the underlying physical infrastructure.
- Deliver hosted desktops and applications through a single platform
- Corporate directory integration for seamless access to company resources.
- Access desktops from one digital workspace across devices, locations, media, and connections.
- Helps IT control, manage, and protect all resources.
Continuously being updated and refined around the solutions that matter to your business.
- Troubleshooting application errors, bugs, and performance issues to ensure smooth operation of client software systems
- Managing software deployment, updates, and patches across multiple client environments to maintain security and functionality
- Monitoring application performance and health using specialized tools to proactively identify potential problems
- Creating and maintaining detailed documentation for application support processes and configurations
- Escalating complex issues to specialized teams while maintaining clear communication with clients throughout the resolution process
An organized ticketing triage platform that weighs your requests and connects you with your specific team. Every call is answered by a live, experienced technical analyst.
- Categorize incoming tickets by urgency, impact, and technical complexity to determine proper routing and response time
- Perform initial diagnostics to identify whether issues are application-specific, network-related, or hardware-based
- Document all troubleshooting steps attempted and their outcomes for efficient escalation if needed
- Establish and follow clear SLA parameters for different ticket priorities to ensure timely resolution
- Communicate effectively with clients about expected resolution timeframes and any additional information required
The Help Desk serves as the primary point of contact for users requiring technical assistance with applications, systems, and hardware across the organization.
- Process and log all incoming support requests
- Deliver first-contact resolution for common application issues using established troubleshooting procedures
- Maintain comprehensive knowledge base of frequent issues and their solutions for consistent support delivery
- Provide clear communication regarding ticket status, expected resolution times, and any required user actions
- Identify trends in recurring issues to help improve application stability and user experience
Onsite Support provides hands-on technical assistance at client locations to resolve complex issues, perform hardware installations, and deliver personalized IT services that cannot be handled remotely.
- Conduct scheduled and emergency site visits to address hardware failures, network issues, and complex application problems
- Perform physical installation, configuration, and maintenance of workstations, servers, and network equipment
- Deliver in-person training and guidance to end users on proper use of applications and systems
- Document site-specific configurations, network layouts, and equipment inventories for comprehensive client records
- Build face-to-face relationships with key client stakeholders to strengthen service partnerships and gather feedback
Access Anywhere, Anytime, from Any Device.
- Alerts when passwords are expiring
- Decrease in disk space
- Prohibited software usage
- Virus checks are run every few hours
- Prefabricated status reporting
- Track physical and virtual locks
- Scan for missing patches and configuration
- Automatic patch dependencies and sequencing
- Weekly patch assessments and reporting
- Asset change reports identify tampered devices
- Automated asset and data inventory management
- Software license compliance
- Instant Access to remote system
- Encrypted secure connection
- Remote access from any device with an internet connection
- Notification of business-critical alerts
- Help desk support 24x7x365
- Remote/on-site remediation
- Anywhere in the USA
Experience a seamless transition and a lower cost migration with the help of Contour’s Managed Office 365 services. Enhance your organization efficiency with Microsoft Office 365 by increasing up-time, improving capacity and freeing up IT staff- all withouth straining the budget.
- Environment assessment for cloud readiness
- Analyze trends for system optimization
- Optimize and performance availability
- Flexible notification and alerting
- Spam and Virus protection
- Cloud provisioning and license management
- Set up email user profiles
- 24x7x365 help desk support
Contour’s Microsoft-certified experts are highly proficient at managing, monitoring and administering the Office 365 environment. Our Managed IT team ensures your users benefit from the full Microsoft feature set. Contour provides proactive 24x7x365 support to prevent and catch incidents before your business encounters productivity loss. Our team ensures predictable costs, reduced downtime, guaranteed response times and a greatly reduced IT burden.
Contour Cloud supports virtual environment for both VMware vSphere or Microsoft Hyper-V,. Leveraging Virtual Replication in order to deliver enterprise-class disaster recovery between private clouds, from satellite offices or DRaaS to the ContourCloud with the same single software solution. Easily locate, manage, and secure all of your data in one place. Let’s start building your custom disaster recovery plan on the ContourCloud today.
- Private Cloud - Any Storage Platform
- Hybrid Cloud - DRaas, Intra-Cloud and reverse DRaas
- Satellite Office - Any Distance
- Public Cloud - DRaas from Azure and or AWS
A strategically designed disaster recovery and business continuity plan ensures your data is safe.
- Establish a secure private network via MPLS or VPN
- Deploy the required software components within the source compute environment
- Begin replication for the selected workloads
Contour supports both traditional SAN/NAS storage as well as Object storagebuilt to store and retrieve any amount of data from anywhere – web sites and mobile apps, corporate applications, and data from IoT sensors or devices.
It is designed to deliver durability, and stores data for millions of applications used by market leaders in every industry.
- Web sites
- Mobile apps
- Corporate applications
- Data from IoT sensors or devices.
Contour Cloud provide a range of storage classes to meet the needs of compliance archives for regulated industries or active archives for organizations who need fast, infrequent access to archive data. Contour Vault Lock provides write-once-read-many (WORM) storage to meet compliance requirements for records retention. Lifecycle policies make transitioning data from tiers of storage simple, helping automate the transition based on customer-defined policies.
- Restore deletions quickly with Journal File Level Recovery
- Built-in 30-day journal retention gives thousands of recovery intervals with seconds of granularity
- Contour Cloud backup file is compressed, portable and restorable across multiple hypervisor, storage, and cloud platforms
- Offsite backup taken from the replicated data, not production, ensuring no backup windows or snapshots are ever run against production
- No need to try and schedule multiple backup jobs within a specific time frame
We provide you with the tools and the platform so that you can have a level of control that you need and want. The ContourCloud allows you to test and failover without the intervention of any Contour Employees.
- Install in minutes with no downtime using scalable software
- Replicate from any storage to any storage reducing complexity and increasing flexibility
- Recovery Point Objectives (RPOs) of seconds minimizing data loss with no snapshots and no performance impact
- Automated and Orchestrated recovery delivering Recovery Time Objective (RTO) of minutes
- Boot ordering and automatic Re-IP/MAC addressing to ensure applications recover in a working state
- Automatic Failback configuration with a single checkbox
- No-impact failover testing and migrations of tens to hundreds of VMs simultaneously
- Redundant management interfaces, one production and one in DR, allowing recovery in any scenario
Contour can help you design and implement a technology framework that provides maximum scalability and performance to support your business. Through our proven process, we help customer design and deliver solutions in the following areas:
- Network
- Virtualization
- Security
- Data Storage
- Hyper-Converged Infrastructure (HCI)
- Backup and Recovery
- Disaster Recovery and Business Continuity
- End User Computing & Mobile Device Management
- Software Defined Everything
- Process and Compliance documentation for highly regulated industries.
- Licensing - optional Microsoft application license for instances of the entire Microsoft Suite
- Monitoring and Management - add Contour Managed Services for 24x7x365 monitoring and management to offload day-to-day IT tasks
- Data Protection - protect workloads running inside your ContourCloud with Contour’s backup and recovery offerings.
Contour Cloud is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for all walks of life.
The Contour Cloud is a simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on the Contour proven computing environment. Contour reduces the time required to obtain and boot new server instances to minutes, allowing you to quickly scale capacity, both up and down,as your computing requirements change. Contour changes the economics of computing by allowing you to pay only for capacity that you actually use. Contour provides the tools to build failure resilient applications and isolate them from common failure scenarios.
A variety of connectivity options exist for your Contour Virtual Private Cloud. You can connect your VPC to the Internet, to your datacenter, or other VPC’s, based on theresources that you want to expose publicly and those that you want to keep private.
- Directly to the Internet (public subnets).
- To the Internet using Network Address Translation (private subnets).
- Securely to your corporate data center.
- Privately to other VPCs.
- To Contour without using an internet gateway or NAT, and control.
- What resources, requests, or users are allowed through a VPC endpoint.
- A combination of connectivity methods to match the needs of your application.
This innovative feature solidifies Contour Cloud position as the fastest, most effective mobility and recovery solution for applications, VMs, and files. Simultaneously replicate a VM locally and to a secondary geographically positioned data center . One-to-Many replication provides organizations with unparalleled resilience, flexibility, speed and power when it comes to protecting and recovering applications and data.
Contour VPC provides advanced security features such as security groups and network access control lists to enable inbound and outbound filtering at the instance level and subnet level.
You can create a VPC quickly and easily using the Contour Management Console by selecting one of the common network setups that best match your needs and press “Start VPC Wizard.” Subnets, IP ranges, route tables, and security groups are automatically created for you, so you can concentrate on creating the applications to run in your VPC.
