Our team provides a diverse IT support desk offering tailored to your customers and the way you do business. We develop our knowledge base for IT support around your areas of growth, allowing the ContourCares Team to stay ahead of the curve. We understand loss in productivity has compounding effects, this is why our team is uniquely positioned to offer all our clients guaranteed domestic IT support.
We offer:
- 24/7 technical IT support for immediate service
- Remote monitoring and management for proactive protection
- Industry-leading virus and malware protection
- Up-to-the-minute security patching and updating
- Comprehensive asset tracking services
- Complete solutions for workstation builds and rebuilds
Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.
Our application knowledge base is continuously being updated and refined around the solutions that matter to your business. This allows our team to support traditional IT applications, expansive cloud-based platforms, industry specific and proprietary company software. Additionally, we go one step further by supporting solutions for more than just your IT department, we also support business solutions for departments like marketing and operations.
After acquiring an amalgamation of technologies and experiencing rapid growth, many organizations find themselves in a technical IT support bind. Contour has developed an organized ticketing triage that weighs your requests and connects you with your specific team. It is a simple way to make sure that every call is answered by a live, experienced technical analyst. From the first point of contact, each call is properly triaged and escalated to the appropriate person or group.
ContourCares is the critical link between your end-users and IT. Every interaction defines the relationship and makes or breaks end-user satisfaction.
We offer:
- 24/7 technical IT support for immediate service
- Remote monitoring and management for proactive protection
- Industry-leading virus and malware protection
- Up-to-the-minute security patching and updating
- Comprehensive asset tracking services
- Complete solutions for workstation builds and rebuilds
Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.
Have you ever had problems with your computer, printer, or server overnight? Certainly, you have – and when you do, the next few hours are probably filled with Google searches and mounting frustration. Want to avoid that situation? That’s where our IT Helpdesk services step in.
As one of the top locally-managed IT service companies, we have IT professionals dedicated to your account. Whether the problem is as simple as Microsoft Word not opening, or if it is a more complicated issue with your server, our IT specialists can log in and fix the problem, in near-real-time, remotely.
During business hours or not, ContourCares will always be there for you 24/7/365. We offer after-hours IT support and no matter what time of the day, a 15-minute response time is guaranteed to contract customers, along with customized IT support for enterprise business needs detailing a critical escalation plan and specialist assignments.
ContourCares provides onsite IT support as needed or as a full-time resource. IT Call Coverage, Prioritization and Escalation available to a onsite teams to ensure issues are being address.
We offer:
- 24/7 technical Onsite IT support for immediate service
- Remote monitoring and management for proactive protection
- Industry-leading virus and malware protection
- Up-to-the-minute security patching and updating
- Comprehensive asset tracking services
- Complete solutions for workstation builds and rebuilds
Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.
