Help Desk Services

Helping you succeed, Virtually.

Crafting a Seamless Experience

Contour Data Solutions help desk IT support team is based in Philadelphia and operates 24/7/365. The goals and objectives of Contour’s help desk IT support team is to troubleshoot problems and provide guidance around computers, electronic equipment and software technologies. ContourCares help desk provides IT support to our customers through various channels such as toll-free numbers, websites, instant messaging, or email. 

We also provide onsite help desk IT support to provide additional assistance to our customer employees. If you are an IT leader looking for guaranteed service levels for your help desk service, technical IT support team, or customer service needs, our help desk outsourcing service can give you that and more. 

Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day. 

Contour Help Desk IT support services operates as a single point of contact for our customer. Our Help Desk IT support service is also designed for self-help capabilities and responsive all the while providing a competent help desk agents for any help your employee may have. Technological trends and market forces are rapidly changing the traditional view of the help desk IT support services.

Key Drivers:

We have years of experience in providing the highest-quality end-user IT support through multiple channels and automated transactions, resulting in high resolution and satisfaction rates for our clients. We have also fully embraced the digital transformation, providing platforms and technologies in all of our IT support solutions. Call us today and learn more.

Our Advantages

Matching expectations by assigning the right team at the right tier.

Masters the platforms applications your business uses.

Meaningful escalation prioritizes every service request through a ticketing triage system.

Contour is consistently working to perfect the experience and represent your brand with integrity.

Focus on your business while we focus on your help desk IT support

We help make it simple.

Contour help desk IT support will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience.

Our team provides a diverse IT support desk offering tailored to your customers and the way you do business. We develop our knowledge base for IT support around your areas of growth, allowing the ContourCares Team to stay ahead of the curve. We understand loss in productivity has compounding effects, this is why our team is uniquely positioned to offer all our clients guaranteed domestic IT support.

 

We offer:

  • 24/7 technical IT support for immediate service
  • Remote monitoring and management for proactive protection
  • Industry-leading virus and malware protection
  • Up-to-the-minute security patching and updating
  • Comprehensive asset tracking services
  • Complete solutions for workstation builds and rebuilds

Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.

Our application knowledge base is continuously being updated and refined around the solutions that matter to your business. This allows our team to support traditional IT applications, expansive cloud-based platforms, industry specific and proprietary company software. Additionally, we go one step further by supporting solutions for more than just your IT department, we also support business solutions for departments like marketing and operations.

After acquiring an amalgamation of technologies and experiencing rapid growth, many organizations find themselves in a technical IT support bind. Contour has developed an organized ticketing triage that weighs your requests and connects you with your specific team. It is a simple way to make sure that every call is answered by a live, experienced technical analyst. From the first point of contact, each call is properly triaged and escalated to the appropriate person or group.

ContourCares is the critical link between your end-users and IT. Every interaction defines the relationship and makes or breaks end-user satisfaction.

 

We offer:

  • 24/7 technical IT support for immediate service
  • Remote monitoring and management for proactive protection
  • Industry-leading virus and malware protection
  • Up-to-the-minute security patching and updating
  • Comprehensive asset tracking services
  • Complete solutions for workstation builds and rebuilds

Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.

Have you ever had problems with your computer, printer, or server overnight? Certainly, you have – and when you do, the next few hours are probably filled with Google searches and mounting frustration. Want to avoid that situation? That’s where our IT Helpdesk services step in.

As one of the top locally-managed IT service companies, we have IT professionals dedicated to your account. Whether the problem is as simple as Microsoft Word not opening, or if it is a more complicated issue with your server, our IT specialists can log in and fix the problem, in near-real-time, remotely.

During business hours or not, ContourCares will always be there for you 24/7/365. We offer after-hours IT support and no matter what time of the day, a 15-minute response time is guaranteed to contract customers, along with customized IT support for enterprise business needs detailing a critical escalation plan and specialist assignments.

ContourCares provides onsite IT support as needed or as a full-time resource.   IT Call Coverage, Prioritization and Escalation available to a onsite teams to ensure issues are being address.

We offer:

  • 24/7 technical Onsite IT support for immediate service
  • Remote monitoring and management for proactive protection
  • Industry-leading virus and malware protection
  • Up-to-the-minute security patching and updating
  • Comprehensive asset tracking services
  • Complete solutions for workstation builds and rebuilds

Get in touch with us to find out how our help desk differs from the rest, in diagnosing and eliminating issues before they affect your business.

The Contour team identifies customers’ business goals, budget constraints, and technology integration issues to develop a winning strategy.

Need help?

We are Here To Assist You

Want more information?

Feel free to contact us, and we will be more than happy to answer all of your questions.

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