Help Desk Services

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Contour Data Solutions help desk team is based in Philadelphia and operates 24/7/365. The goals and objectives of Contour’s help desk is to troubleshoot problems and provide guidance around computers, electronic equipment and software technologies. Contour Help desk provide support to our customers through various channels such as toll-free numbers, websites, instant messaging, or email. We also provide onsite help desk support to provide additional assistance to our customer employees.

If you are an IT leader looking for guaranteed service levels for your help desk service, technical support, or customer service needs, our help desk outsourcing service can give you that and more. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.

Contour Help Desk services operates as a single point of contact for our customer. Our Help Desk service is also designed for self-help capabilities and responsive all the while providing a competent help desk agents for any help your employee may have.

Technological trends and market forces are rapidly changing the traditional view of the help desk services. Some of these key business drivers include:

We have years of experience in providing the highest-quality end-user support through multiple channels and automated transactions, resulting in high resolution and satisfaction rates for our clients. We have also fully embraced the digital transformation, providing platforms and technologies in all of our support solutions.

Call us today and learn more.

Contour Advantages

Contour help desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience.

  • Matching expectations by assigning the right team at the right tier.

  • Masters the platforms applications your business uses.

  • Meaningful escalation prioritizes every service request through a ticketing triage system.

  • Contour is consistently working to perfect the experience and represent your brand with integrity.

  • Focus on your business while we focus on your Helpdesk

 

CONTOUR'S
HELP DESK SERVICES

CONTOUR
TECHNICAL PROFILE

Getting Started With Help Desk Services

Your Contour Account Manager and certified specialists are ready to assist you with every phase of choosing and leveraging the right Help Desk Services relationship. Using a proven service engagement methodology with a 60 day guarantee onboarding process, the Contour team identifies customers’ business goals, budget constraints, and technology integration issues to develop a winning strategy.

  • An initial discovery session to understand your goals, requirements, and budget
  • An assessment review of your existing environment and definition of project requirements
  • Detailed vendor evaluations, recommendations, future design, and proof of concept
  • Procurement, configuration, and deployment of the final solution
  • Ongoing product lifecycle support
  • 24/7/365 end user support

Our customers regard us as a valued partner and as a local, expert extension of their A-Team. Supported by an excellent reliability record, our customers stay with us because we offer a great service, not because we lock them into a contract. Contact us today! We look forward to working with you.

TRUSTED BY HUNDREDS OF BUSINESSES AROUND THE GLOBE WHILE ACHIEVING 4.5 OUT OF 5 STARS ON CUSTOMER SATISFACTION SURVEYS

 

We offer best in class service for your needs Request an Assessment