Managed IT Support Services

Comprehensive Network Management service that includes design, procurement, configuration, implementation, 24x7x365 monitoring and management.

Equipment Options:

• Contour or Customer provided
• Contour provides global routers, Integrated Access Devices, Routers and Session Border Controllers
• Network Services: MPLS/IP VPN, SD-WAN, Internet, SIP-Trunking
• Key Features: BGP, QOS, FR, HDLC, PPP, PPPoE, MLPPP, DSL, IPSec, VPN, DIA, TDM-VOIP, FXS, FXO, PRI, HSRP, VRRP, EIGRP and OSPF

Proactive Notification:

• Automated alarming, customer notification and ticketing

Secure Backup solutions:

• High Availability Solutions Available e.g. 4G/LTE, Cellular, Cable, DSL

Secure Portal access:

• Contour Cinch Portal provides a dashboard view for performance reporting, network health monitoring, service, order, billing and SLA management

Professional Services:

• Specialized services available globally—network audits, migration planning, site readiness and project management

Modern networks are highly fragmented with multiple LAN, WAN, wireless, data center, and public cloud environments. The deployment of multiple technologies and vendor solutions, as well as the high diversity of operational events associated with these environments adds tremendous complexity to network management. As a result, many enterprises have become overloaded while also falling short of their operational and business objectives.

Contour’s Managed Network and Connectivity Services provide support for broad technology solutions and lifecycle management capabilities for LAN, WAN, WLAN, and Internet environments, as well as application acceleration, traffic management, and network security.

Key features include:

• 24 x 7 x 365 network infrastructure monitoring spanning routers, switches, wireless, various network appliances, and telecommunications services
• Multiple engineering and operational disciplines to address network operations and management complexity
• Flexible and elastic services model to augment and/or circumvent the hiring, cultivating, and maintenance of skilled resources
• Rapid scaling and deployment of new services to meet business demands
• Rapid adoption of new technologies in new and existing environments
• Relevant visibility into network infrastructure and network services to drive actionable intelligence and efficient network operations
• Multi-technology and multi-vendor case management
• Lower lifecycle challenges and business risk associated with evolving network infrastructure and network services
• By tackling network challenges, we serve as an extension to your IT team to reduce your burden so your IT can focus team on strategic projects with greater impact on business performance.

Contour’s Managed Server Solution proactively monitors servers, 24x7x365, in order to catch any problems before they cause a major outage, all while protecting your data to ensure continual access.

For your business to run smoothly, you must have complete confidence that your IT systems have been deployed and are being administered and managed with a high degree of expertise and efficiency. A managed server solution from Contour Data Solutions is an excellent way to ensure the highest level of security, availability, service, upgrade-ability, flexibility and scalability.

Our security procedures meet the most stringent standards including SSAE 16 Type II SOC2, HIPAA, PCI, SOX and many others. And because we manage the servers for you, we make sure they’re compliant for the life of your contract.

Contour engineers work on your behalf to handle the day-to-day activities that can distract your IT professionals from more strategic initiatives. We ensure your mission-critical desktops and servers have the latest versions of your software and have the most recent security patches installed. We are dedicated to providing advanced services for your environment which include:

Asset Inventory

• Automated inventory management
• SNMP asset tracking
• Software license compliance

Alert Monitoring

• Alerts when an issue arises
• Automated customer support panel
• Performance and capacity planning

Integrated Support Services

• Notification of business-critical alerts
• Network Operations Center (NOC) Support 24x7x365
• Remote/On-site remediation

Hardware

• Monitor hardware performance
• Device polling and daily systems check
• Device reboot and recovery

Patch Management and Updated

• Schedule patching and updates
• Automatic security patch deployment
• Patch Assessments and Reporting

Anti-Virus

• Integrated anti-virus engine
• Virus scans with advanced reporting
• Virus update confirmation

Health Checks

• Proactive Health Checks

In addition, we provide comprehensive remote support services. Our experienced and certified 24x7x365 Network Operations team is monitoring servers and data to anticipate any potential issues and fix them before they become problems.

Contour’s Managed Servers solution comes with a high level of professional support, saving you time and money that can be better spent elsewhere. Cutting down on staff hiring and training can seriously help your bottom line and streamline business operations. It also gives your current IT staff the breathing room to focus on more strategic needs of the organization.

Contour Managed Desktop services and device management reduces management overhead by 50%. By proactive management of desktops, tablets, laptops, or any intelligent device, we ensure the security and optimization for performance while delivering the highest level of reliability for your end users.

Alert Monitoring

• Alerts when passwords are expiring
• Decrease in disk space
• Prohibited software usage

Anti-Virus

• Virus checks are run every few hours
• Pre-fabricated status reporting
• Track physical and virtual locks

Patch Management and Updates

• Scan for missing patches and configuration
• Automatic patch dependencies and sequencing
• Weekly patch assessments and reporting

Asset Inventory

• Asset change reports identify tampered devices
• Automated asset and data inventory management
• Software license compliance

Secure Remote Access

• Instant Access to remote system
• Encrypted secure connection
• Remote access from any device with an internet connection

Integrated Support Services

• Notification of business-critical alerts
• Help desk support 24x7x365
• Remote/on-site remediation

The performance of applications has a direct effect on top-line revenue and determines the company’s ability to attract and retain customers. In other words, if business success depends on application performance, you need to ensure that your applications run at peak performance at all times.

Most businesses today need to focus on managing customers, not their back-office applications. Time spent managing applications is time away from things that really matter. That’s why so many businesses trust Contour to provide enterprise application management services. Contour provides comprehensive managed services for enterprise application environments for thousands of users— from application administration to comprehensive IT services.

The Benefits of Managed Applications

Contour provides a flexible structure that enables you to fine tune application management services to your IT and business objective. Contour offers a full range of industry leading services to meet your needs. Contour’s Application Management Services include:

• Augmentation services
• Center of excellence, strategy and operations design
• Analytics and reporting solutions
• Enterprise data integration and management
• Database and system administration, including DBA centers of excellence
• Full systems lifecycle design, development and implementation support

Database management can be complex, resource-intensive and often times requires a deep bench of experts to maintain the databases at an optimal level.

Contour’s experienced DBAs provide database services, database patching, database upgrades, fully managed cloud hosting, performance analysis and tuning. We make sure your mission-critical databases are running at peak performance and are always available to support your organization’s most critical applications.

Microsoft SQL

Contour fully understands the complexity of your SQL environment and will help you optimize your IT efficiencies. Our certified Microsoft SQL DBA’s have extensive experience with specializations in multi-tenant, Always on Availability Groups (AOAG), Always Encrypted, Stretch Databases, Dynamic Data Masking and JSON Support.

Oracle

Contour’s broad spectrum of solutions span the entire Oracle technology stack. We possess deep industry and technical knowledge of Oracle applications and technology. In fact, our certified Oracle DBA’s have experience with specializations in Multitenant, RAC, Golden Gate, Active Data Guard, Advanced Security and RMAN.

MongoDB

Contour’s MongoDB management services make operations effortless, reducing complicated tasks to a single click. We help provision machines, configure replica sets and shared clusters, while providing database upgrade, expanding and contracting clusters, resizing the oplog and manage users.

Contour Database Management Services include:

• Analyze trends for system optimization
• Optimize performance and availability
• Flexible notification and alerting
• Patch management and system updates

The experts at Contour Data Solutions will manage and simplify the backup and recovery process. We work with your team to understand your business requirements and the impact of data loss so we can design a solution to minimize your Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). Whether you’re looking for on-premise, cloud or a hybrid strategy, Contour will design, implement and manage a custom solution to meet your needs.

We will reduce your backup windows and recovery times by leveraging Contour’s Backup and Recovery Services. Contour delivers the next generation of availability for the always-on enterprise, providing business and enterprises of all sizes with the means to ensure availability for any application and any data, across on-premise, cloud and hybrid solutions.

Contour Process:

• In depth assessment of your existing environment
• Architecture and Design Workshop with your team
• Products/Services implementations & migrations
• Project Management
• Test and Acceptance plan
• Detailed documentation

Benefits:

• Meet backup windows and recovery time objectives
• Efficiently utilize storage and network resources
• Protect and provide granular level restores for application specific data from supported applications
• Recover individual files, entire databases, or complete systems
• Analytics and Visibility with actionable insights for data management, operational performance and compliance
• Guarantees for meeting Recovery Time and Recovery Point Objectives
• Managed by a team of experts

Natural disasters, equipment failures and error-induced process interruptions are now accompanied by threats originating from malicious intent and overloads on the global infrastructure. These threats to infrastructure stability, together with competitive pressures and market demands, have emphasized the need for effective and thorough disaster recovery planning. In most cases, when the information flow stops, so does business. Yet, many companies find themselves coming up short in Disaster Recovery (DR) planning despite their increased dependence on IT systems.

Contour’s Recovery experts deliver end-to-end disaster recovery and business continuity services that are essential to protecting your businesses most valuable asset—data. Managed Disaster Recovery services deliver a business continuity solution to protect your business from essential data loss and provides a solution that can prevent costly downtime in the event of a catastrophic server failure. Our cost-effective method offers high availability, reliability, and resiliency for business of all sizes regardless of industry.

A Customized Solution

Every business is unique and has its own needs when it comes to Disaster Recovery. That’s why Contour will work with you to develop a customized Disaster Recovery Plan based on your business and its unique needs. Many factors can influence the scope of a disaster recovery solution. Business hours, availability needs, e-commerce strategies, data criticality, regulatory implications and many other issues must be considered during the assessment and recommendation process. Based on these needs, Contour can offer you a range of solutions including everything from Colocation with Managed Services, to Private Cloud services through to Disaster Recovery as a Service (DRaaS). Contour also has disaster recovery specialists dedicated to helping you protect your enterprise applications.

Contour Disaster Recovery and Business Continuity Management services include:

• Automatic failover testing
• State of systems on failover
• Timing of RTO and networking settings
• Test and validity of DR runbook
• Network Connectivity (external testing)
• Actual DNS changes in production
• Failback
• Recovery Health
• Replication Monitoring
• Pre- and Post-test planning session

Contour’s Microsoft-certified experts are highly proficient at managing, monitoring and administering the Office 365 environment. Our Managed IT team ensures your users benefit from the full Microsoft feature set. Contour provides proactive 24x7x365 support to prevent and catch incidents before your business encounters productivity loss. Our team ensures predictable costs, reduced downtime, guaranteed response times and a greatly reduced IT burden.

Experience a seamless transition and a lower cost of migration with the help of Contour’s Managed Office 365 services. Enhance your organization efficiency with Microsoft Office 365 by increasing up-time, improving capacity and freeing up IT staff—all without straining the budget.

Contour Managed Office 365 services include:

• Environment assessment for cloud readiness
• Analyze trends for system optimization
• Optimize and Performance availability
• Flexible notification and alerting
• Spam and Virus protection
• Cloud provisioning and License Management
• Set up email user profiles
• 24x7x365 help desk support